We know you’ve got questions. We’re here to help.

You may resume all your regular daily activities, with the exception of activities such as swimming that could result in the CAM Patch being fully submerged in water. It is recommended to avoid activities like hot yoga or sauna that may result in excessive sweating.

Avoid bathing for 24 hours after the monitor is applied. You may shower while wearing the CAM Patch, but try to keep the showers short. Do not stand with the water stream directly on the CAM Patch; keep soap and direct spray of water on your back, away from the monitor. The monitor is water resistant, but not waterproof. You may NOT submerge in water for baths.

Yes, you may resume regular exercise activities, as long as they are cleared by your doctor. Refrain from engaging in heavy activity for at least 24 hours after application. Check in with your doctor if you plan to make changes to your exercise program while wearing the CAM Patch. You may NOT participate in any swimming or water sports where the CAM Patch is submerged in water.

Yes, it is appropriate to wear the CAM Patch while traveling. Travel with a copy of the Patient Diary, which contains a Security Screening Statement that can be presented to airport security authorities upon request. If you have lost your Patient Diary, please visit our Resources page to download another.

Your doctor will provide instructions on how long the CAM Patch needs to be worn.

There are two options to return the CAM Patch; you will either return it to your doctor’s office or return it by mail. Your doctor or doctor’s office will provide instructions on return of the CAM Patch. It is important to return your CAM Patch as soon as your monitoring period is finished. Please call your doctor’s office if you have any questions on return.

No, the CAM Patch contains an internal battery that will last for the entire wear period.

It is preferred that you wear a sports bra or tank top, and avoid underwire bras if possible. A bra can be worn as long as it does not rub along the very bottom portion of the monitor.  Avoid wearing necklaces that contact the CAM Patch.

When the wear period is complete, gently press your fingers against the skin and pull the tab at the top of the CAM Patch and peel downward. Use the provided Adhesive Remover Wipe Pad to wipe away any adhesive remaining on your skin.

Slight peeling on the edges of the CAM Patch is normal and nothing to worry about. If the CAM Patch loosens, press and rub the adhesive portions of the CAM Patch back in place. If you continue to have difficulty, please contact your doctor.

If your patch has fallen off, it is usually due to it not bonding to your skin properly. This may be caused by improper application or too much skin moisture. Please try to keep your skin dry and reapply the device. If still not staying attached, consult your physician about other options.

It is normal to experience mild itching while wearing the CAM Patch; however if you have sensitive skin or known skin conditions, use the CAM Patch with caution. If irritation such as redness, severe itching or allergic symptoms (i.e. hives) develop, remove the CAM Patch immediately and contact your physician.

Press the button once gently, when you experience a symptom. Make sure to write down and record the day, time and symptom in the patient diary. Do not press the button more than once when experiencing a symptom. If you forget to push the button when experiencing a symptom, it’s okay; the CAM Patch is continuously recording activity.

Call your doctor’s office for instructions. You may also download a copy from the Resources page.

It’s okay, the CAM Patch will continuously record heart activity during your period of wear.

When the device was applied in clinic, the healthcare professional made certain the device was recording properly. If you applied the CAM Patch by yourself, a green light should have blinked when the Recorder was attached to the Battrode. If you saw the green light, this confirms that the CAM Patch is working.

Yes, some movement of the monitor on the skin is normal and there is nothing to worry about.

Please contact our customer support for assistance in setting up, using, and maintaining the device, or to report unexpected operations or events.

The cost varies depending on a number of factors, and BardyDx is here to help you with multiple payment options.  Factors including your medical insurance plan, and deductible status vary from patient to patient, and depending on your specific coverage, there may be a cost to you for the CAM Patch.

You will receive an Explanation of Benefits (EOB) from your insurance company explaining how the claim is paid. The EOB from your insurance carrier is not a bill and the amount shown may not represent the amount you are responsible for. You will only receive a bill from BardyDx if there is any amount owed after your insurance company has processed your insurance claim. This amount is determined by your insurance carrier and based on your plan.

Please contact our Billing Customer Service Representatives at:

1-844-341-1491

For product-related questions, our Customer Experience Team is here to help. Please call our patient support hotline at:

1-844-777-9283